Refund policy

At Fridge Beats, every product is made with care and customized specially for each customer using their selected photo, song, name, text, design, or other personalization details.

Since our products are customized and made on order, we do not accept returns, cancellations, or refund requests once the order has been placed.

Order Cancellation & Refund

Once an order is placed, it goes into the customization and processing stage. Because of this, the order cannot be cancelled after placing.

We also do not provide refunds or money-back returns, as every product is custom-made specially for the customer.

Please make sure that all details such as photo, song, name, text, address, and contact information are correct before placing your order.

No Return Policy

As our products are personalized, returns are not accepted after delivery.

Returns, refunds, or cancellations will not be accepted for:

Change of mind after placing the order
Wrong photo, song, name, text, or details provided by the customer
Customer does not like the selected design after receiving the product
Minor color or print difference due to screen/display variation
Any issue caused due to misuse, water damage, drops, rough handling, or improper use

Damaged, Defective, or Wrong Product

If your product is damaged, defective, not working properly, or you have received the wrong product, please don’t worry. Our support team will check the issue and provide the best possible solution after verification.

For any such issue, please contact us within 7 days of delivery at:

Email: support@fridgebeats.co

Unboxing Video is Mandatory

To verify any damage, defect, missing item, or wrong product claim, a clear unboxing video is compulsory.

The video must show:

Sealed outer package before opening
Shipping label / AWB clearly visible
Complete unboxing process without any cuts or edits
Product condition after opening
Clear view of the issue or damage

Claims without a proper unboxing video may not be accepted.

How to Raise a Support Request

Please email us at:

support@fridgebeats.co

Please include the following details:

Order number
Registered mobile number or email
Clear description of the issue
Unboxing video
Clear photos of the product and issue

Once we receive your request, our team will review the details and guide you with the right solution.

Important Note

Please do not send any product back to us without prior approval from our support team. Any product sent without approval will not be accepted.

We always try our best to make sure every Fridge Beats order reaches you safely and in good condition. In case of any genuine issue, our support team will be happy to help you.

Contact Us

For any product, order, delivery, or damage-related support, please contact: